Frequently Asked Questions(FAQs)

What products are available?

At the moment three different TestKingPrep products are available:

Questions and Answers: This product should be used as preparation before the exam. Q&As are all in ZIP format. You can download and run it on your local PC.

Realistic Labs: Realistic Labs are available for some of our Cisco exams. These are lab scenarios on how to solve the problems as well as detailed tutorial and lab solutions so that people can practice with their own equipments. They give overview of real router configurations so that you become familiar with the testing environment.

Free samples: TestKingPrep provides samples for almost all of the products. Questions in the samples come from the full version of the exams and the samples quality is all the same with the full versions. So you can try the samples before you buy to test the quality of TestKingPrep exams

What is certification?

Certification is a confirmation granted by some international examination system (vendor) which certifies that you have specific knowledge and skills concerning to a specific technology or field. Many employers recognize and set these certifications as criteria for hiring individuals for specific job roles. Some certifications are valid for lifetime while most certifications need to be upgraded every year or at the end of the certification term.

What different types of training tools are available?

We have five types of training tools which are specially designed by keeping your specific requirements in mind.

Practice Question & Answers

Our Practice Questions & Answers are an objective type study material that provides you basic and essential knowledge for you intended IT certification without wasting your precious time and money as well.

Testking Engine/Simulator

TestKingPrep proudly presents its Testking Engine/Simulator which provides you complete practical exercises of your intended certification’s objectives in real like exam atmosphere. It is error free software which is compatible with all Window Servers. Our Testking Engine includes at least 8 different and latest questions those help you simulates the actual exam environment before appearing in the exam.

Audio Exams Questions

Individuals who, because of their professional and any other type of compulsions, can not spare time for study, our Audio Exams Questions are specially designed for these busy professionals. Now they can prepare for their upcoming certification’s exams by listening our Audio exams Questions even while driving or doing anything else.

Study Guides

TestKingPrep also offers Study Guides for the preparation of IT certifications. If you want to prepare for your certification by studying each and every detail of certification objectives, our Study Guides provide you with in-depth and in-detail knowledge.

Preparation Labs

Our Complete Preparation Labs will to solidify your existing knowledge of your upcoming certification’s applications, and take you step-by-step through everything you need to know. Complete with introductions, lab scenarios and tutorials, these labs are the competitive advantage you need to succeed in the IT world.

What document format is used for Q&A, Preparation Labs and Study Guides products?

Our Q & As, Preparation Labs and Study Guides are available in most common and popular PDF format that is very much easy to download and study. You do not need any software other than Adobe PDF reader.

What type of Test King Engine TestKingPrep offers?

This is a Test King Engine that is downloaded, installed, and used on your local PC. It is going to replace all Online Testing. Compared to Online Testing this Testing Engine is much more advanced and has many more features.

Can I try the Online Testing Engine and other Tutorails for free?

Yes! You can have the free samples and demos of all our products for free.

All the questions in the Q&A file include explanations?

All our Questions & Answers are available with vivid and explicit explanations of difficult and complicated terms for the better understanding of certifications’ objectives.

Are TestKingPrep Qs & As are sufficient to pass my intended certification exams?

Our Qs & As are very much sufficient for a definite success in your upcoming certification because these Qs & As have been prepared by certified, experts and experienced professionals who go all lengths to provide you accurate, basic and essential knowledge this is why we offer money back guarantee with our products.

Do TestKingPrep Training Tools offer updated study material?

Yes! Our all training tools are regularly updated according to the ongoing and current exam objectives offered by Vendors. Not only this, regularly, we also send new updates to our existing valued customers to keep them updated for one year.

How the quality of the TestKingPrep products is ensured?

Our IT education experts who have lifelong experience and certified professionals in collaboration compile up these products by close analysis of particular certification exam which increases the accuracy of the study material. We also welcome feedback from our customers regarding the quality and effectiveness of our products to make them maximum accurate and relevant. We constantly review our products and analyze them according to the ongoing certification exam.

Are only your Q & As sufficient to pass an exam?

Our all products are regularly updated and prepared by best experts of the industry and we always try to make them accurate and relevant and same is the case with our Q & As. You can easily pass your intended exam with our Q & As only because it provides you basic knowledge essential for passing exams.

Can I print your exams after downloading the PDF file (does TestKingPrep exams in PDF format)?

Yes! Our Question Answers are in PDF format and you can have their prints after downloading them from the site.

Do all your Questions Answers offer Explanations?

All our Questions Answers are not with Explanations. Some of them are without explanations and some are with explanations. We try to make our Questions Answers accurate and perfect and also try to provide explanations wherever there is any complicated term.

How your Testking Engine works?

Our Testking Engine can be downloaded online and installed on your local PC. There are two different exam modes in the test engine: 'Practice Mode', you can practice before the Certification Mode with this part; 'Certification Mode, this part could make you familiar with the testing environment just like you are taking exams in the Pro-metric or VUE testing center.

How do I pay for the products?

TestKingPrep accepts payments through Credit cards because these payments are fast, secure and immediate.

Which credit cards does TestKingPrep accepts?

We accept most major credit cards including MasterCard, Visa, American Express, Discover, JCB, Diner's Club International and Cartre Blanche.

Is my Credit Card Information secured at your site?

Off course! We are sheer professional and consider the confidence of our valued customers on us as our asset. We guarantee that your all information is secured by our payment processor.

Do you share your customer information with any third parties?

No we respect your privacy and never share any information of our customers with anyone and at any cost.

Do you provide demo samples for your products?

Yes we do provide product demo and samples. You can find these product samples on each sub-category page (like Microsoft MCSE). The product demo link is on right side in the middle of the page. When you click the link you will find the sample study guides for that particular sub-category in PDF format. On the same page, a demo link is provided for "Test King Engine - TKE".

Do you provide money back guarantee?

Yes, we do. In case (highly unlikely) you fail in exam after using our practice exams and study guides, we will refund your money back. We will refund your money by crediting your credit card in case of failure in exam in first attempt. However, refund will be granted if the customer fulfills the following requirement:

Refund claim must be submitted within 30 days time by email or fax from the purchase date (purchase date is inclusive).
If you took the test at VUE you must send us the Registration Number and the Validation Number. If you took the test at Prometric then fax us your test result. This is required to validate result.
Score/Result sheet must indicate the same name of customer.
The refund claim includes the following essential information:

Order Number
Purchase Date
Order Description (Exam Code)
Last 4 digits of Credit Card

Who prepares the certification preparation material?

Our certified professional team prepares and updates the study material on regular basis.

What is the passing rate?

We feel proud to claim that we have been achieving 99% passing rate.

How can I get more information?

Contact us at email sales@TestKingPrep and we will respond promptly with all the information you may require.

Do you provide Free Updates for Study Guides?

Yes. We provide free updates for Study Guides for 90 days from the order date. After 90 days the Study Guide with Q&A is expired and is removed from the "My Account" area of the member/user.

Is it possible to extend the update period of an expired study guide with Q&A?

Yes. You can extend the update period for another 90 days by paying 50% of the regular price of the study guide. This option is available in your "My Account" area.

With a current Q&A product you will have the option to purchase access to the Interactive Testing Engine Test King Engine - TKE (if it exists for this exam). Check the Test King Engine - TKE demo page: TestKingPrep/freedemos.php

How often are your products updated?

The frequency of updates depends on certification vendors i.e. if certification vendors change the skills being tested in the exams, we also update the particular exams. In general, our products are reviewed and updated on a regular basis.

How do I know that there an update is released?

Visit TestKingPrep website on regular basis to check the updates. The date on which the exam is updated is displayed against the exams. You can also check recent updates on the home page. TestKingPrep also informs its customers by email of the updates. You should always check for a new update 3-4 days before you plan to take the exam.

How do I receive my updates?

The updated exam is available for download in your "My Account" area. Sign In to your "My Account". The latest versions of all purchased and valid exams will be listed there. Simply click the download link.

There has been an update but when I download I still got the old version. What should I do?

In some cases, the old version is probably residing in the cache memory of your computer. You could try to restart Internet Explorer, restart the computer or clear the local web cache. To clear the local web cache open Internet Explorer, choose Tools menu then Internet Options command, and finally click the "Delete files" button.

Are your updates free?

Free updates are available for 90 dates after the purchase. After 90 days the product is considered expired and is removed from the member zone of the user.

How do I know that there has been an update?

There are several ways:

The New Releases section on TestKingPrep. You will notice the rapid updates here. TestKingPrep makes several updates every day.
Status on an a purchased product can be found on the download page in the My Account area.
Date of latest release can also be found on the products page.
TestKingPrep also sends out information on updates on a regular basis in TestKingPrep newsletter.

In general, you should always check for a new update 3-4 days before you plan to take the exam.

Are your Audio Study Guides enough to pass the exams?

Definitely, to prepare yourself for a certification exam, you need to work the products. We have designed our Audio Exams with great perfection to fulfill all the requirements to prepare yourself to write an exam.

Do you guarantee that I will pass the exam?

No doubt our Audio Exams are developed by Certified Professionals, but these Exams are designed to be an addition to your other study resources. We do not guarantee that they alone will allow you to pass exams.

Do you offer a money back guarantee?

Yes. We will refund your purchase price within 30 days of purchase if you are not satisfied with quality of sound of Audio Exams.

What do I need to be able to listen to your study guides?

Our Study Guides are in MP3 format, you will need an MP3 player. We recommend www.winamp.com

Why am I having problems listening to your online demos?

Our online Demos are in MP3 format, you will need an MP3 player. We recommend www.winamp.com

Can I write Audio Exams on CD ROM?

Yes, you can write these Audio Exams to write on CD ROM. You can use any of CD burner for this.

Who Should I contact if I have problems or questions?

You can contact us at feedback@TestKingPrep

Why uses TKE?

The core reason to use TKE is it contains 100% actual exam questions with detail explanation and references. It is designed exactly on examination pattern. STET includes at least 8 different and latest types of questions those help you simulates the actual exam environment before appearing in the exam. Learning mode helps for preparing exam with the help of other supporting materials such as Show Correct Answer option and etc and to reduce your weakness, to grill you on timelines, to hone your skills.

Tell me something about Interactive Work Area?

In the past exam were only conduct in MCQs pattern and you had to select the correct answer only. As Venders have change their exam pattern to reflect these changes we have provided with a Work Area in which you can Enter Values, Select the Correct Options and Check the Important Checkboxes.

What is the Exam Exhibits?

To demonstrate the Question, Question Explanation and References in greater detail we use exact question related Images extracted from actual environment. These exhibits further clarify the Question and its explanations.

How Can I Check the History of my Exams?

You can check the History of Exam Conduction which reflects your performance in previous exam. Every time you End an exam it stores your result in History for previous self assessment. There is a "Show History" button on Mode Selection page from that button you can see your previous exam history.

I am working in Multi User Environment. How TKE can help me to create User and stores their history separately?

TKE is designed of keeping in view the Multi User Environment. User Control Panel is also provided with TKE in which you can Create New User. Where each user is assigned with password and every user will login in the Exam by providing the password. In the background each user exam history is maintain automatically. On each login user can see his previous exam history.

If I purchase an exam and new update of the same exam will be released by Vender or Changes has been made in the exam, in such a situation do I need to purchase a new Exam Again?

Actually it depends upon the type of subscription you have. if your subscription has not been expired yet then you don't need to purchase it again rather the new update will be freely available for you. On the other hand if your subscription has expired for the exam then you will have to purchase the new update of exam.

I am getting a message for that .Net Framework 2.0 is not installed how I can install it?

You need to install .Net framework 2.0 from Microsoft official site. http://www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en

How can I change the passing score of exam?

You will change the passing score from exam preferences.

Where can I change the Exam time for random exam?

You can change the random exam time from Admin option in the preferences screen.

When I close the application during exam it will give me message. Do you want to persist the exam?

This message is the intimation that when you again open the exam it will open from the same state.

I want to take the print of complete exam?

You can take the print of exam from the Advance printing option.

What did item review option do?

This option helps the user to review the answer that he has given and also helps to change the answer.

What is activate Item Optimizer?

This screen will help you to build the exam on your preferences. Like you can randomly select the exam or you can take the exam from any special category if exist or you can select the exam on the basis of question type or you can find any specific keyword base that u want to appear in question or in answer. Or you can filter exam on the basis of answer that u have given wrong two or more than two time or you can filter the question for which u have given notes.

What is Random exam and how it works?

Random exam is the exam that will select the question randomly from the question pool and will build the exam.

How can we randomize answer choices?

This option will randomize the answer choices and will shuffle the choices of exam.

How can I Email my Score?

You can Email the score from the exam score screen that will come when you end the exam or you can find this option from exam history and the start any exam there u will find the Email option.

What is keyword search option?

This option will help you to filter the exam on the basis of specific keywords that u give in the criteria field.

Graphical report?

This report will show you the graphical result of last 25 taken exams.

What is preset exam?

This is a preset exam by Testking Engine software the number of questions and te question remains same in this exam.

How can I change my password?

You can change your password from Option User profile.

What is the functionality of Mark item as review?

This will help the user to review those items for which he checked the checkbox option mark as review.

How can I undo the dragged item?

You can drag the item to it original position.

What is the functionality of sort by objective?

This option will sort the question by categories.

What is the functionality of exam history report?

This report will show the history of exam that u have already taken it can also show u the graphical display of exam.

System Requirements

Supported Operating Systems: Windows 2000, Windows XP.

You must also be running Microsoft Internet Explorer 5.01 or later for all installations of the .NET Framework.
Install Internet Explorer 6.0 Service Pack 1.
Supported Software: .NET Framework.
You can download from

Microsoft Dot NET Frame Work

Download Link:
http://www.microsoft.com/downloads/details.aspx?FamilyId=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=en

How many steps are involved in the online purchase?

Select the required product(s) with appropriate subscription type, and add them to the cart. Click on checkout for the payment. Enter the credit card information on payment page. New users have to signup before checkout. After successful purchase, sign in to your "My Account" and download the product(s) you purchased.

I am not able to add products to my Shopping Cart. What is the problem?

Make sure that your browser is enabled for cookies.

There is some problem in my credit card, system is not accepting it. What should I do?

Many times such kind of problems occur and the reason for that there is always some error in your credit card particulars’ submission. Check card number, security code/Card ID, expiry date, street address and zip code etc. Please try again and enter correctly your credit card particulars again. If you make sure that all the particulars are correct and the problem still persists, contact our support staff at sales@TestKingPrep

I have made payment and all the products are listed in My Account too, but I have not received download instructions yet. Why?

Normally orders start processing instantly after the successful purchase. But some times there is delay in instant payment notification due to card verification issue. In this case, you have to wait for 12-24 hours and even after the elapse of this time period, you do not get your order then you should contact our support staff at sales@TestKingPrep.

I have selected a wrong product. Can I change it to another one or ask for refund?

Please select you product carefully when you want to purchase because we do not take responsibility for wrong selection of products so we do not change or refund for wrong selection.

Are your updates free?

Yes our updates are absolutely free but for 90 days and after the expiry of 90 days, products will automatically expire and we stop sending updates.

Are there products that have more than 90 days of free updates?

Yes there are unlimited bundle like unlimited Microsoft and unlimited CompTIA etc which have no expiry date.

Is it possible to extend the update period of an expired product?

You can repurchase these expired products from us with 20% discount within your member zone.

How often are your products updated?

We regularly update our products because Vendors are use to change certification objective regularly and we always keep pace with them to provide latest and updated study material to our valued customers.

I have found an incorrect answer in one of your products/I don't understand one of questions/One of the questions seems incorrect. What should I do?

In this case, you must send us feedback at sales@TestKingPrep along with your order number, Exam code and Question number. We will be highly obliged and will reply you promptly.